Course and workbooks authors IAN BADGER has extensive experience of developing courses and systems of language training for business. He is a partner in Business and Medical English Services, and a director of English4 Ltd. His publications include Everyday Business English, Everyday Business Writing (Longman) and Business English Phrases (Penguin). PETE MENZIES is an associate of Pod (Professional and Organizational Development) and founder of Commnet, a dedicated training agency specializing in written communication and email management. Awards for his published work include the Duke of Edinburgh ESU Prize and the Gold Medal at the Leipzig Industrial Fair.         Grammar books author HESTER LOTT has worked for many years as an editor and an author of ELT books, specializing in grammar and methodology. She is an experienced English language teacher, having taught in Italy, London and Oxford.